Cureventis Medical Pharma is committed to maintaining the highest standards of quality and customer satisfaction. Due to the sensitive nature of pharmaceutical products, our return and refund policy is designed in compliance with applicable laws, safety standards, and ethical practices.
By purchasing or ordering products from Cureventis Medical Pharma, you agree to the terms outlined in this Return and Refund Policy.
No Return on Pharmaceutical Products
Medicines and pharmaceutical products supplied by Cureventis Medical Pharma are non-returnable and non-refundable once delivered. This policy is strictly followed to ensure patient safety, product integrity, and regulatory compliance.
Returned medicines cannot be resold or reused due to health and safety concerns.
Damaged or Defective Products
In the rare event that a product is received in a damaged, defective, or incorrect condition, customers must notify us within 24 hours of delivery.
To be eligible for review, the following conditions must be met:
-
The product must be unopened and unused
-
Original packaging, invoice, and batch details must be intact
-
Clear images or proof of damage must be provided
Upon verification, Cureventis Medical Pharma may, at its sole discretion, offer a replacement or suitable resolution.
Order Cancellation
Orders once confirmed and dispatched cannot be cancelled. Cancellation requests received before dispatch may be reviewed; however, acceptance is not guaranteed and will depend on order processing status.
Refund Policy
Refunds are generally not applicable for pharmaceutical products. If a refund is approved under exceptional circumstances, it will be processed using the original method of payment and may take 7–10 working days to reflect, depending on banking procedures.
Incorrect Information Provided by Customer
Cureventis Medical Pharma shall not be responsible for non-delivery, delay, or loss arising due to incorrect address, contact details, or other information provided by the customer at the time of order placement.
Regulatory Compliance
All return and refund decisions are made in accordance with applicable Indian pharmaceutical regulations, drug safety guidelines, and company policies.
Policy Modifications
Cureventis Medical Pharma reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
Contact Information
For any questions or concerns related to this Return and Refund Policy, please contact us at:
Cureventis Medical Pharma
Address: X9HV+X42, Janta School Road,
Behind Gurunanak School, Rudrapur,
Jagatpura, Uttarakhand – 263153, India
Email: info@lightsalmon-kudu-273672.hostingersite.com